Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat with a Customer Service representative.
We will get back to you within 12-18 hours!
Q: “How can I return my purchase?”
Before returning items to us, please read and follow the instructions on our Refund Policy page.
Q: “Do you offer personalization?”
Of course, you can write your personalization or upload your file at the personalization box
Q: “What I have to do when I need your support?”
You can either click the chat button at the bottom left of the page or email us at
support@txbestgift.com
Q: “Do you provide customer support during weekends / holidays?"
Certainly, we are here for our customers during weekends / holidays too
Q: “I received the wrong item, please help!”
Please send our support team a photo of the item you have received. We will inspect the situation and get back to you immediately
Q: “How to track my purchase / How do I know if my items have been shipped or not?”
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, courier company will update the tracking information once it is available.
Q: “How do I make changes to my order?”
Once you have placed an order, changes to the shipping address can be made within 5 hours. However, changes to the items in your order cannot be accommodated.
We use an automated system that sends your order directly to our production team, who begin handcrafting it right away to ensure timely delivery. Due to our quick processing times, we are unable to cancel or modify an order after it has been submitted.
Q: “Does the product price include shipping cost?"
Of course, we are currently offering free shipping on all our items
Q: "How long will I receive items after I place an order?"
The total time to receive your order includes both processing and shipping times. Processing usually takes 1-3 days (depending on the item), and shipping takes an additional 2-7 days, depending on your location and shipping method.
Please note that this estimate does not include possible delays due to customs, weekends, holidays, or other unforeseen circumstances. We’ll keep you updated throughout the process, and you’ll receive tracking information once your order ships